Why is my Outlook email not automatically updating?

Why is my Outlook email not automatically updating? In terms of popularity among all users, Outlook is an email application that is one of the most widely used. It is compatible with a wide range of devices, including Windows, Android, and iOS. Multi-server email accounts, including web-based email accounts and Microsoft Exchange, can be added to MS Outlook at the same time. When using Cached Exchange mode, the Exchange mailbox will be accessible in Outlook even if the connection to the Exchange server is lost or interrupted

However, clients frequently reported that their Outlook mailbox does not update automatically, which is a severe problem. Because the majority of the job is done by email, a user may find themselves in problems if they do not get things sorted out on time. As a result, we’ve created a guide that addresses this issue while simultaneously providing a remedy for Outlook’s email not automatically updating from Exchange.

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Why is my Outlook email not automatically updating?

There are numerous reasons why Outlook email does not automatically update the inbox. We have included the visible causes that indicate that there is an error.

  • Your computer’s OST files are either damaged or corrupted.
  • It’s possible that your PST file is corrupted or damaged.
  • Your auto-update feature is turned off.
  • Your inbox’s refresh rate is slow.
  • It could be the result of a lost internet connection to the Exchange server.
  • There is an issue with synchronization between offline and online products.
  • Incorrect or incomplete Outlook settings
  • Alternatively, there could be issues in your Outlook application.

These are the most common causes why users’ Outlook inboxes are not updating. The problem will not persist long now that we are here. There are several options available to eliminate the problem.

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How to Fix Outlook Email Not Updating Automatically?

If your email is not automatically updating in your Outlook account, this article is for you. The troubleshooting procedures outlined below will assist you in quickly resolving your problem.

Solution 1: Clearing Offline Items

Most accounts configured in Microsoft Outlook have ‘Cache Exchange Mode’ turned on by default, and this is true for the vast majority of accounts. This allows you to continue working with Microsoft Outlook while on the road, even if your computer is not connected to the internet. Furthermore, it helps to improve the overall performance of Outlook. If there is a discrepancy between the items in Microsoft Outlook and the items in the online webmail, it is possible that damaged cached data is to blame. Clearing these offline items may, as a result, address your ‘Outlook inbox not updating automatically’ problem. The following are the steps that must be taken:

  • Go to the inbox folder in Outlook and right-click on the specified folder from which you want to clear all offline items.

offline items

  • Now from the drop-down, select ‘Properties’.
  • Choose the ‘Clear Offline Items’ option.

clearing offline items in outlook

  • In the confirmation prompt, select OK.


  • Then a warning dialog box comes out. Please click on ‘OK’ button.


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Solution 2: Deleting OST Files

The ‘.ost’ file is used by the Microsoft Outlook client to cache and save all messages, events, and other information. Sometimes removing these files will assist to resolve the problem of “Outlook not updating inbox automatically.” The following are the actions to take in order to delete ost files:

  • To begin, log out of your Outlook account and close your computer completely.
  • Now, navigate to the search bar at the bottom of the Windows start screen and type ‘Run,’ which will launch a dialog box.

run box

  • Then type “%LOCALAPPDATA%\Microsoft\Outlook\”  in the run box and press enter.


  • You will now be presented with the Outlook folder’s display window. Locate and open the.ost file included within the folder.
  • To complete the operation, right click on the.ost file and pick delete from the context menu.

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Solution 3: Increase the rate with which the inbox is refreshed

Outlook is not getting emails or updating automatically, and you’re not sure why. Perhaps the refresh rate is too slow in this case. Here’s how you can make it better.

This technique is compatible with Outlook 2007 and earlier versions.

  • Open the Outlook program.
  • Select the ‘File’ option from the drop-down menu.
  • Select Options>Advanced from the drop-down menu.
  • Then select the ‘Send/Receive’ tab from the drop-down menu.
  • Scroll all the way down to the Group Section options.
  • Now, from the Send/Receive Groups drop-down box, select Choose
  • Send/Receive Groups from the drop-down menu.
  • send and receiveClick on All Accounts.
  • Mark the option for Schedule an Automatic Send/ Receive Every _ Minutes.increase size
  • Choose how often you wish the app to update the folder.
  • When satisfied with the changes, click on Close.

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Solution 4: Enable automatic updates

Users may forget to enable auto-updates for their Outlook inboxes from time to time. Here’s how to enable auto refresh in Outlook 2016, 365, 2013, 2010, or an earlier version of the program:

  • Start the Outlook application on your device.
  • Select File > Options from the menu bar.
  • Select Advanced from the drop-down menu, then select the Send/Receive tab.

click Send/Receive button in outlook

  • Now, select Send/Receive Groups.
  • Click on Define Send/Receive Groups.

send and receive

  • For each account, select the Schedule an Automatic Send/Receive.

select the Schedule an Automatic Send/Receive in outlook

  • Tweak the frequency of the refresh rate.
  • Click on the close button.
  • Now your inbox will start refreshing automatically.

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Solution 5: Repairing the Outlook account

It is possible that Microsoft Outlook will stop synchronizing the emails. You will need to repair your account in order to resolve this issue. The actions listed below will also assist you in resolving the ‘Outlook 2013 not updating automatically’ problem.

  • Open the Outlook program on your PC.
  • Select File from the menu bar in the upper left corner.

Click on File at the upper left corner in outlook

  • Click on Info.
  • Select the Account Settings option.

click on file in outlook and then click on info

  • Choose the account you are having trouble with.
  • Click on Repair.

Repairing the Outlook account

  • Examine the email account’s configuration.
  • To proceed, click on the Next button.
  • The process of repairing the damage will now begin.
  • Then select the Change Account option once the process is complete.
  • Review the settings one more time before continuing.
  • To proceed, click on the Next button.
  • To close the window, press the Close button.
  • Finally, click on the Finish button.

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Solution 6: Reinstall Outlook

Is it possible that your Outlook 2016 is not automatically updating? It is possible that reinstalling the software will resolve the problem.

Please keep in mind that the instructions outlined below are for Outlook 2003 and later versions.

  • First open the Control Panel.

open control panel

  • Click on Programs.

click on the program in control panel

  • Select the Add or Remove Programs option.
  • Locate Microsoft Office.

Locate Microsoft Office in control panel

  • Click on the Uninstall button located next to Office.
  • Confirm the action when prompted.
  • When the program gets uninstalled, reinstall the Office suite once again.

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Occasionally, for a variety of reasons, Outlook will stop automatically syncing and updating emails. This problem, on the other hand, can be simply resolved. Simply follow the steps outlined above to ensure that your inbox is refreshed and updated on a regular basis. If you encounter any difficulties, please do not hesitate to reach out to technical experts that easily assist you in solving the problem of outlook email not automatically updating

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