How to Cancel Order on Jumia

How to Cancel Order on Jumia: Over the years, online shopping has risen to become the most preferred method of procuring things for consumers. This is primarily due to the fact that you do not have to leave your home or location in order to purchase your things. But wait, there’s more. When compared to visiting to a physical market or store to purchase anything, online shopping might be more cost effective. is one of the most popular and largest online stores in Nigeria, and it also happens to be the most profitable. Jumia is a well-known and respected company with a solid reputation throughout the African continent. is a one-stop shop where you can get a wide range of products, ranging from raw food supplies to electronic devices and gadgets, fashion items, and more. In addition to having these things delivered to your doorstep, Jumia offers a variety of alternative payment ways for your convenience. Many consumers discover after acquiring a product(s) from Jumia that they do not want or need the product(s) anymore and are unsure of how to handle the matter effectively. You may learn how to cancel an order on Jumia by reading this post.


You can find products in a wide range of categories on the Jumia website, which means you have an almost limitless number of possibilities to pick from.

Read also: Top 5 Online Shopping Websites in Nigeria (2022)

Apart from offering a diverse range of products, Jumia also provides products of superior quality. Jumia is well-known for offering a variety of bargains, including discount offers, flash sales, and the most popular of them all, black Friday sales and deals. Over the years, Jumia has remained true to its promise to its clients, who have come to expect only original and genuine products from the company. Using a strict compliance strategy, the company monitors daily transactions to ensure that the production listed on its website complies with all applicable regulations and guidelines. Shopping on Jumia is a reasonably simple process; here is a tip on how to purchase things on the website.

  • Create an account: You must first create a Jumia account, either through the app or on the website.
  • Add the following to your shopping cart: Add all of the things you want to buy to your shopping cart and then click “Checkout.”
  • Fill in the blanks with your information: You must enter your shipping information before you can proceed with your order.
  • Payment method: A payment method can be selected from the drop-down menu, which includes payment on delivery, Jumia Pay and debit card options among others.


If you have already paid for an item and then decide that you do not want to purchase the item, you do not need to be concerned. According to the terms and conditions of the Jumia website, you can always cancel your order. Here are the several options for canceling your order on Jumia:

Jumia Customer service: You can cancel your order on Jumia by contacting the Jumia customer care department on the company’s website. In most cases, the purchased item has already been dispatched and is on its way to the customer’s location in the world. In this instance, the customer service department will do all in its ability to prevent the delivery from taking place.

Rejection: If Jumia customer service is unable to track down and cancel your order, an alternate method of canceling your order is to reject it when it is delivered to your location. You can also choose to disregard the alerts that inform you of the package’s delivery and pick-up dates and times.

Alternatively, if you have already received the package and would like to have it returned to the Jumia warehouse, this is also feasible in accordance with the policies of the Jumia website. The following are the procedures you must take in order to return your merchandise to the online store:

Logging the request is done as follows: There are two ways in which you can submit your request. By connecting into your personal account and creating a return request, you may begin the process right away. The other option is to get in touch with customer service and ask them to create the request.

Pack the product: After you have submitted your request, you must package the product in accordance with the unique return requirements that are detailed on the website. Check to see that the goods is complete and in good condition. As well as the merchandise, you must return any accessories that were included with it, such as tags and free gifts (if you have received any from the company)

How to return a product: To return a product, you must first make arrangements with customer service at a time that is most convenient for you. Returning an item on Jumia is completely free of charge.

How To Cancel Order On Jumia Through Live Chat

  • Access your Jumia account.
  • Visit the contacts page.
  • Select “Need Help” in the upper right corner of the Jumia Contact (you must be logged in for this to appear).
  • Toggle the conversation to boot by selecting LIVE CHAT from the drop-down box.
  • Follow the chatbot robot’s instructions until it connects you with a representative who can assist with a cancellation request.

Note: Always make sure you have the Order Number on hand before contacting Jumia to cancel an order because they will need it to track the specific product.

How To Verify If The Order Has Been Cancelled

After you are able to successfully process the order cancellation request, a message will be sent to the e-mail address on your account. You can also confirm that the order was cancelled by

  • Login into your account
  • Go to my order page.
  • Click on the CLOSED ORDER section. If you see the order in the Closed Order section, then that means the cancellation order was successfully cancelled.


Jumia Meal is a company application developed by the Jumia Group that lists restaurants from which you can place food orders. Cash on delivery and payment using your debit card are only a couple of the online payment alternatives available with Jumia Food. You must, however, check the information tab on each restaurant’s website to find out whether payment methods are accepted at that establishment.

Read also: How to Recharge your Prepaid Meter Online in Nigeria

Jumia Food delivery services are available nationwide, so you may order food no matter where you are in the country. Nothing more than placing an order on the app, and the meal will be delivered directly to the restaurant of your choosing. The restaurant begins preparing your selected dishes or meal as soon as you place your order. Despite the fact that the restaurant makes every effort to guarantee that your meals are served as quickly as possible, there may be delays due to traffic or a high volume of orders being processed at the same time. If this occurs, you can contact Jumia Food customer support to have the source of the delay investigated further.


You can make changes to your meal order on the Jumia Food app in the same way that you can on the Jumia app if you want to switch things up. The only thing you have to do now is contact the Jumia Food customer support as soon as possible. Getting in touch with the restaurant ahead of time will give them time to communicate and transfer the information before the food is cooked. You will not receive a refund if the food has already been prepared by either Jumia Food or the restaurant, however.

Because of the company’s return policy, canceling a purchase on the Jumia app or through Jumia Food has become much simpler for customers. Whenever you have a problem while attempting to acquire a product, you can always go to the company’s website and ask for assistance from their customer service team. Jumia customer care is always accessible to answer questions and respond to inquiries at any time of day or night.

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